Yes, if the privacy protection service is enabled at your previous registrar this service must be disabled so that you can respond to transfer confirmation emails.
Do I Have to Turn Off Privacy Protection to Transfer a Domain to GreenGeeks?
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Good morning Dear Greengeeks
I am looking for a provider to transfer a client’s domain.
I would like to know if i can do it with you.
I did not find an option in your website just with “domain”,
How can i do that?
Do you have the transfer of domain without hosting?
Thanks in advance
Best regards,
Sulay Santander
Hello Sulay,
Please reach out to our sales department (http://www.greengeeks.com/contact-us.php) and they will be able to assist with transferring a domain name to GreenGeeks.