Email Tutorials - GreenGeeks https://www.greengeeks.com/tutorials/category/email-tutorials/ How-to Website Tutorials Tue, 30 Apr 2024 13:30:36 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 How to Enable TLS 1.2 in Outlook (Windows 7) https://www.greengeeks.com/tutorials/how-to-enable-tls-1-1-and-1-2-in-outlook-windows-7/ https://www.greengeeks.com/tutorials/how-to-enable-tls-1-1-and-1-2-in-outlook-windows-7/#comments Tue, 04 Sep 2018 17:03:08 +0000 https://www.greengeeks.com/tutorials/?post_type=ht_kb&p=21807 TLS Protocol Version 1.0 is not secure and as a result, needs to be disabled on servers that offer PCI compliance. Currently, we only support […]

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TLS Protocol Version 1.0 is not secure and as a result, needs to be disabled on servers that offer PCI compliance.

Currently, we only support TLS 1.2.

If you’re using Windows 7 and Windows 8.0, applications built using WinHTTP such as Microsoft Outlook, Word, etc will only support TLS 1.0.

Since this protocol is no longer secure and is now disabled, if you try and establish a secure connection using your Outlook e-mail client to the GreenGeeks mail server, Outlook will display an error message similar to the one below:[ht_message mstyle=”info” title=”” show_icon=”” id=”” class=”” style=”” ]“Your server does not support the connection encryption type you have specified.”[/ht_message]

To resolve this issue and allow Outlook to communicate securely to the GreenGeeks mail server using TLS 1.2, you will have to follow these instructions.

Install the KB3140245 Update

Before you start, you will need the KB3140245 patch required for your operating system. You can get it by going to the Microsoft Update Catalog.

Click the “Download” button for your OS. As you can see, this patch is needed for Windows 7, 8 and Server 2008 and 2012.
Download

Make sure you’re getting the correct file. You will see that Windows 7 has two available files. These are for 32 and 64-bit systems. Download the one that matches your version of Windows.

Once you download the file, install it.

download-install

However, you may already have this file if updates are current in Windows. It’s usually in the Optional section as it’s not necessarily needed to run the computer.

It’s probably a good idea to see if it’s already listed and update the file from Windows Updates.

Registry Editing Method 1: Using Easy Fix

If you don’t want to root around in the system’s registry, and I don’t blame you for not, you can always use the “Easy Fix” application. You can find this on Microsoft’s website, and it will do all the changes for you automatically.

Go to the Microsoft website and click “Download” under Easy Fix.
Easy Fix

You may have to scroll down the page a bit to see the download button.

Run the application and follow its instructions.

run application

Registry Editing Method 2: Editing The Registry

For this tutorial, we’ll edit the registry of Windows. Although this is a delicate process, it’s not overly difficulty. As long as you follow the instructions precisely, you’ll have nothing to worry about.

Open the Registry Editor

Click the Start button on the bottom left.

click start button

Click the option to “Run”. This will open a new small window with a text field.

run

Type regedit in the field and click, “OK.”
regedit

Adding the DWORD Value

Look for this entry in the Regedit screen:[ht_message mstyle=”info” title=”” show_icon=”” id=”” class=”” style=”” ]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp[/ht_message]

Regedit Entry

Create a DWORD value Called DefaultSecureProtocols.

create dword

Set the value of this to: 0xA00

set value

Now look for this entry:[ht_message mstyle=”info” title=”” show_icon=”” id=”” class=”” style=”” ]HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp[/ht_message]

look entry

Create a DWORD value Called DefaultSecureProtocols.

create dword value

Set the value of this to: 0xA00

set value this

Look for this value in the registry:[ht_message mstyle=”info” title=”” show_icon=”” id=”” class=”” style=”” ]HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client[/ht_message]

value registry

Create DisabledByDefault DWORD and set the value to: 0.

set value 0

Reboot the Computer

Once your values are placed and saved in Regedit, reboot the computer. Your settings will be live once the system restarts.

Keep Your Email Secure

Any security is better than none at all. Using TLS helps by giving you a layer of protection to keep your data safe. It’s not only email fraud that will cost your business in the long run.

Do what you can to make your email harder to access by the criminal element.

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How to Enable TLS 1.2 in Apple Mail https://www.greengeeks.com/tutorials/how-to-enable-tls-1-1-and-1-2-on-mac-mail/ https://www.greengeeks.com/tutorials/how-to-enable-tls-1-1-and-1-2-on-mac-mail/#comments Tue, 04 Sep 2018 17:03:06 +0000 https://www.greengeeks.com/tutorials/?post_type=ht_kb&p=21809 TLS Protocol Version 1.0 is not secure and as a result, needs to be disabled on servers that offer PCI compliance. Currently, we only support […]

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TLS Protocol Version 1.0 is not secure and as a result, needs to be disabled on servers that offer PCI compliance.

Currently, we only support TLS 1.2.

Goodbye TLS 1.0 and 1.1

The TLS 1.0 and 1.1 protocol are no longer secure and are now disabled. If you try and establish a secure connection using your Apple Mail email client to the GreenGeeks mail server, you will receive an error message similar to the one below:[ht_message mstyle=”info” title=”” show_icon=”” id=”” class=”” style=”” ]“Cannot Connect to Mail Server.”[/ht_message]

Unfortunately, it’s difficult to determine exactly what the problem is when this message appears. It could very well be something basic, such as an incorrect setting.

Please ensure all of your settings are correct. If you believe they are, then you have two options:

1. Update OS X

Update the operating system to OS X Sierra, or 10.12. High Sierra seems to have the best support, though, which is 10.13. Older versions of OS X prevent Apple Mail from working correctly with newer versions of security protocols.

Many people have had this problem, and the general consensus of the majority was to update to Sierra or later.

Updating OS X is relatively simple.

Updating OS X

Open the App Store from your computer system.

app store

Click on the “Updates” tab along the menu bar on the top.

update menu

You’ll see the info for the OS X software. Click “Update.”

Update OS X

The OS will then download and install the software needed.

When the installation is complete, the computer will restart.

restart

Once it loads back up, your computer will be running the newest OS.

newest os

2. Use a Different Mail Client

I know many of you don’t want to move your mail to a new client, but sometimes it’s easier and cheaper in the long run. For example, Thunderbird has an amazing ability to utilize new security protocols without putting up much of a fight.

Download and install Mozilla Thunderbird.

Keep it Secure

Keeping updated and current with latest systems and security provides safety. As much of a pain it can be, it’s far better than the alternative. Don’t underestimate the value of spending some money to keep your computer optimized.

In many instances, updating OS X is worth the investment for peace of mind and a stress-free operating experience.

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How to Setup Email Accounts in Mac OS and Mail https://www.greengeeks.com/tutorials/how-to-setup-email-accounts-in-mac-os-and-mail/ https://www.greengeeks.com/tutorials/how-to-setup-email-accounts-in-mac-os-and-mail/#comments Wed, 09 Aug 2017 14:00:30 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13699 Not everyone wants to use the web-based application, “Webmail” to access messages. If you’re on a Mac, you can set up your email accounts in […]

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Not everyone wants to use the web-based application, “Webmail” to access messages. If you’re on a Mac, you can set up your email accounts in macOS mail. This is often a preferred method simply because you won’t need a browser to view your email.

Mail is a standard component of Mac computers. This app gives you basic abilities when it comes to sending and receiving messages. While it may not have all of the bells and whistles of other programs, it does its job efficiently.

However, it’s advisable that you set up some form of email security in cPanel. This will greatly reduce complications with spam and other issues later on.

In this tutorial, I’m going to show you how to set up an email account in Mac and Mail. It’s a quick procedure that will have you reading messages in no time.

Using Mac and Mail to Access Email Accounts

Click on the Apple icon in the top left of your screen.

Click on Apple Icon

Click the System Preferences from the drop down list. It should be the second one down from the top.

Click on System Preferences

In your preferences screen, look for and click, “Internet Accounts.”

Click on Internet Accounts

This will open a new window for your preferences. On the right, click the “Add Other Account” near the bottom.

Add Other Accounts

Click the “Mail account” option available. It may have an “@” symbol next to it.

A new window will pop up asking for your mail credentials. This will include your name, address and password.

Fill in the information and click, “Sign In.”

Sign In

Next will be the server settings for the account. You will need to know:

  • Username: Which is often your email address depending on your web host provider.
  • Password: Obviously the password for the account you wish to access.
  • Account Type: Choose which you want to use, POP3 or IMAP. This will be dependent on the type of mailing protocol you want to use.
  • Incoming Mail Server: This is the server name of your inbound email. Often, it will look something like “mail.yourdomainname.com.”
  • Outgoing Mail Server: This server is more than likely going to be the same as your incoming mail.

After you enter your information, click the “Sign In” button.

Sign In Button

Now, you will have a new account available on the Mac. If you have third-party applications tied to your mail account, they will be available in a list. Use the check box to select any apps that you want to associate with your mailing system. This is often an optional ability depending on the apps you currently have installed.

Click the “Done” button on the bottom right.

Done Button

Getting Your Mail On Your Mac

This is but one of the easiest methods to receive email on a Mac computer system. You can use other applications available from other vendors, but this should already be part of your computer software. Just bear in mind that some Internet providers block certain ports from operating on their networks. As a result, you may not be able to send messages whether it’s done from a Mac or a PC. Check your ports if you have any question about sending unsecured email.

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Default Email Address https://www.greengeeks.com/tutorials/how-to-set-and-change-a-default-email-address/ https://www.greengeeks.com/tutorials/how-to-set-and-change-a-default-email-address/#comments Wed, 19 Jul 2017 20:11:44 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13572 You may notice an email address in your GreenGeeks account called “Default.” That email account is automatically created when your cPanel user is created. On […]

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You may notice an email address in your GreenGeeks account called “Default.” That email account is automatically created when your cPanel user is created.

default email account

On some systems, a default email address acts as a “catch-all.” That means any email addressed to the domain for a non-existent email user winds up in the default email box.

That’s not the case at GreenGeeks. We do not support “catch-all” email accounts.

Why Doesn’t GreenGeeks Allow “Catch-All” Email Accounts?

The one-word answer: spam.

Spammers will often use large lists of common usernames to spam a domain and see if they can find any valid users. If there is a catch-all email account on a domain, spammers won’t see any bounces, so they’ll assume all the users they sent to are valid and continue to flood the domain with spam for non-existent users.

On the other hand, if an email is returned or refused, spammers usually remove that address from their lists. If they get enough bounces from a domain, they may even remove it from their lists entirely.

So not allowing catch-all addresses ultimately reduces the amount of spam sent to a mail server. Reducing the spam activity increases performance for all the legitimate emails passing through the server.

So What Does the GreenGeeks “Default” Email Account Do?

The account returns an error message to the sender, notifying them that the email account doesn’t exist.

In addition to being an excellent anti-spam measure, it also lets legitimate senders know their message wasn’t delivered. They can then check for typos or other mistakes in the address.

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How to Set up Email Accounts in Microsoft Outlook https://www.greengeeks.com/tutorials/how-to-setup-email-accounts-in-microsoft-outlook/ https://www.greengeeks.com/tutorials/how-to-setup-email-accounts-in-microsoft-outlook/#comments Wed, 19 Jul 2017 17:27:43 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13768 Have you ever wanted to check all of your email accounts from a single platform? If so, you are not alone, and there are a […]

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Have you ever wanted to check all of your email accounts from a single platform? If so, you are not alone, and there are a variety of solutions to do this. However, none are as popular as Microsoft Outlook as it is one of the most used email platforms in the world.

With it, you can add multiple email accounts to the program and check them simultaneously from one location. Part of the reason why Outlook is so popular is that it is included with Microsoft 365.

Thus, most people have access to it from either their job, school, or personal subscription. Sadly, Outlook doesn’t do a great job of informing users how to set it up, but that’s what this tutorial is for.

Today, I will demonstrate how to set up Microsoft Outlook to check your email accounts,

Note: This tutorial will be using Outlook 2016. It is very similar to the latest version of Outlook (2022), but there may be slight differences in appearance and the steps taken.

Why Not Use The Online Version of Outlook?

Now, you may be wondering what is the advantage of using the software version of Outlook when an online version that is free for everyone is available. To put it simply, the free online version is very limited.

As of May 10, 2021, Microsoft removed the ability for Outlook.com to handle multiple mailboxes (although accounts that already had this set up will continue to function). Instead, this feature is only available with the premium version of Outlook.

As such, Outlook.com is no longer a viable option to manage all of your email accounts.

What’s The Benefit of Using An Email Application?

Do you have multiple emails? Probably.

You might have multiple emails for personal and business use and keeping track of each one can feel like a full-time job. This means you’ll need to sign into multiple accounts and remember all of those login details.

It’s very tiresome, and it can be avoided entirely by using an email application like Outlook.

These pieces of software are designed to allow users to enter multiple email addresses into the application, which allows you to view them all from a single location without having to constantly sign in.

How to Use Microsoft Outlook (Software)

Microsoft Outlook starts off as a blank slate. It is completely empty until you add email accounts to it. Before you proceed, collect all of the necessary login credentials, POP3, IMAP, and/or SMTP information.

This is required to add your email account to Microsoft Outlook and will save you time when connecting your account to Outlook.

Step 1: Add An Email Account

Once you have the information gathered when creating a new email account, this setup should go quickly.

Click on File from the toolbar and click on the “Add Account” button.

Add A new email account to Microsoft Outlook

A pop-up will appear in Outlook asking you to enter the email address you wish to connect. Enter the information and click on the “Connect” button.

Enter email address into Outlook

Now, the next inputs you will see depend entirely on the email you entered. To continue, pick the step that applies to you.

Step 2: If You Entered A Standard Email (Gmail, Yahoo, Outlook, etc.)

If you entered a popular email platform like Gmail, Yahoo, Outlook, or other common platforms, you will be asked to enter that platform’s password.

Enter Password

It’s very important to be aware of whether you have 2-factor authentication enabled on your account. If you do, this will not work. Instead, you need to go to the email platform itself and obtain an application password for Outlook.

This process is different depending on the platform you use, thus, I will not attempt to demonstrate it. If you are having trouble, refer to the Outlook support page which will list clear steps for each email platform.

Step 3: If You Are Connecting To A Web Hosting Email

Alternatively, if you were trying to add an email you created through your web hosting account, the options you see will be very different. Instead, you’ll need to select the IMAP option. Selecting POP has the same impact.

IMAP

This is where you need to input all of the IMAP or POP server information. You can find this information in the source of the email you are trying to add. For instance, if it is from a web hosting account, check in the cPanel.

Simply enter both the server information and the port number. Since this is dependent on where the email is coming from, I cannot provide this information to you.

Once the information has been entered, click on the “Connect” button.

Enter Information

Once done. Outlook will send you a confirmation email and you can begin checking your email address. Simply repeat the steps to add more email addresses to Outlook.

Don’t Have Outlook, Checkout Alternatives

While Outlook has incredible reach due to being part of Microsoft 365, it’s possible you don’t have it. Don’t worry, there are a variety of other tools you can use to view multiple email accounts in one location.

Gmail

Gmail is one of the most popular email platforms, period. And for many, that’s enough. However, Gmail is actually much more powerful than most users realize. In reality, you can add multiple emails to a single Gmail account.

You can check your Gmail from any device including your mobile device. In fact, if you are using an Android device, you probably have the Gmail app installed.

Also, it’s completely free to use, which makes it the best option for both personal use and businesses alike.

Thunderbird

Thunderbird is a free email application like Outlook that allows you to view multiple email accounts from your desktop. It’s extremely versatile and even has a mobile app that you can take advantage of.

The interface is pretty similar to Outlook, which makes it very easy to use, so it’s accessible at any skill level.

Save Time And Check Your Email In Outlook Today

As you can see, Outlook is very easy to use and it can save you from having to log into multiple email accounts to stay up to date on your own affairs. And since it’s part of Microsoft 365, you probably already have it.

Checking your emails can be very tricky if you are using a custom email address for your website. Setting it up through an email application is absolutely the way to go.

What is your favorite email application? Did you find Outlook easy to use?

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How to Use Mozilla Thunderbird 3 for Email https://www.greengeeks.com/tutorials/how-to-use-mozilla-thunderbird-3-for-email/ https://www.greengeeks.com/tutorials/how-to-use-mozilla-thunderbird-3-for-email/#comments Wed, 19 Jul 2017 16:34:25 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13759 Mozilla Thunderbird is an email application for PC, Mac and Linux. It has a lot of customization options available and a variety of extensions you […]

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Mozilla Thunderbird is an email application for PC, Mac and Linux. It has a lot of customization options available and a variety of extensions you can add to improve functionality and appearance. For those who don’t like to use Outlook or other generic mail systems, this may be a good alternative.

Today in this tutorial, I’m going to show you how to use Mozilla Thunderbird 3 for email. However, you may want to check email ports before using any messaging system. Many ISPs will block unsecured port 25, which is needed for sending email in many situations.

If you know the port, check to ensure you can send messages.

Setting Up Mozilla Thunderbird 3

I am assuming you have already visited the Mozilla Thunderbird website and installed the software. If not, you should do that now.

In the home screen of Thunderbird, click “Email” under the “Create a new account” section.

Mozilla Thunderbird 3 Email

In the Welcome screen, you can choose to create a new email address. However, I am going to set up my own from my web hosting account.

Click the “Skip this and use my existing email” button.

Use Existing Email

Enter your address information and click, “Continue.” This is the basic data of the account.

Continue

Mozilla will immediately test the sever and try to configure its own settings. Unfortunately, this doesn’t always work correctly. For instance, the mail servers Thunderbird is detecting are not the ones I use for email. If this is the case, click the “Manual config” button on the bottom. Otherwise, you may simply click “done” and you’re good to go.

Manual Config

In the next screen, you will input the information needed for accessing the email account:

  • Choose your type: The first column is where you set what parts to use. By default, Mozilla may be displaying “IMAP” and “SMTP.” In this instance, I am using POP3 instead of IMAP.
  • Set the server hostnames: In these two sections, you will input your email server. This is given to you by the web host provider. In most cases, it will look something similar to, “mail.yourdomainname.com.” Both Incoming and Outgoing hostnames should be the same unless you have a custom system for email.
  • Select SSL Type: Many systems are using SSL by default. If you don’t have an SSL certificate attached to your website, set the SSL to “Autodetect.” This will change the port number, which is fine.

Don’t worry about choosing a port or authentication method just yet. Thunderbird will do this automatically. Once you have the three points I mentioned above ready, click the “Re-test” button on the bottom.

Re-test Settings

When Thunderbird tests the servers again with the current settings, it will fill in the SSL, Port and Authentication method automatically. If these are incorrect, change them accordingly.

After changing your settings, you’ll need to click “Re-test” again and verify it is correct. You may have to change the SMTP port to 25, or the correct port that you will use to send email. Thunderbird sometimes detects port 587, which is unusable on many hosts and ISPs. Otherwise, click the “Done” button to close the account window.

Account Setup Done

If the server is unsecured, you’ll receive a “Add Security Exception” alert. This is nothing to worry about. Essentially the system is telling you that your server is not SSL ready, which this particular one I am working on is not. In this case, click the “Confirm Security Exception” button.

Security Exception

Once the security exception is excepted, you’ll click the “Done” button again. This time, the account window will close and you’ll be taken back to the Mozilla Thunderbird home screen.

Now, you’re ready to start sending and receiving messages.

Use Secured Email

In this tutorial, I demonstrated setting up unsecured POP3. However, it’s in your best interest to use a secured server. Not only will it help you appear more trustworthy to other people online, but it will also help avoid being stopped by the ISP from sending messages. It’s worth the nominal annual fee to keep everything locked down with an SSL certificate.

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How to Use POP3, SMTP and IMAP Protocols https://www.greengeeks.com/tutorials/how-to-use-pop3-smtp-and-imap-protocols/ https://www.greengeeks.com/tutorials/how-to-use-pop3-smtp-and-imap-protocols/#comments Mon, 17 Jul 2017 19:35:14 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13689 In this tutorial, I’m going to go over the basics of the three most popular protocols: POP3, SMTP, and IMAP. With this basic understanding, you […]

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In this tutorial, I’m going to go over the basics of the three most popular protocols: POP3, SMTP, and IMAP. With this basic understanding, you will be able to make informed decisions when creating email accounts.

Using POP3 Email Protocols

The Post Office Protocol version 3, or POP3 for short, is one of the most common methods for receiving email. In this protocol, your messages are downloaded directly to a device and readable even if you’re not online. This is convenient in many settings, especially if you’re in an area where the internet connection is sporadic.

Because POP3 downloads messages, you don’t have to worry about your email server becoming full. If there is a quota on your hosting account for messages, this can fill up over time. On the other hand, you can set software such as Outlook to leave a copy of the message on the server. This is helpful if you use more than one device throughout the day.

The commonly used secure port for POP3 email retrieval is 995.

Using SMTP Email Protocols

While POP is for retrieving email, the Simple Mail Transfer Protocol, or SMTP, is the standard method for sending email.

The commonly used secure port for sending email via SMTP is 465.

Using IMAP Email Protocols

The Internet Message Access Protocol, or IMAP, is a system that, instead of downloading email as in POP3, provides a live view of the email server. This is convenient if you use a smartphone and computer systems to access email. Rather than downloading messages and removing them from the server, IMAP keeps everything online.

One drawback to IMAP is that you need an internet connection to use it. The trade-off is the speed and flexibility which IMAP provides.

The commonly used secure port for IMAP email retrieval 993.

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How to Comply with the CAN-SPAM Act https://www.greengeeks.com/tutorials/how-to-comply-with-the-can-spam-act/ https://www.greengeeks.com/tutorials/how-to-comply-with-the-can-spam-act/#respond Mon, 17 Jul 2017 17:42:57 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13684 The CAN-SPAM Act of 2003 is a set of rules and regulations that determine what is classified as spam and what can get your server […]

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The CAN-SPAM Act of 2003 is a set of rules and regulations that determine what is classified as spam and what can get your server blacklisted. In 2008, several new adoptions were put into place to protect the average consumer in this act. It is a set of rules many ISPs and web hosts use to govern email usage.

The last thing you want is your email being flagged by major corporations and online filters. For instance, a negative report from services like Spamhaus will prevent any email being sent from your specific domain name. This can be extremely problematic for businesses and organizations that rely on email for communication.

In this tutorial, I’m going to go over the basics of how you can make sure your email messages are not considered spam. Following these rules will greatly reduce your risks of being blacklisted or suffering negative backlash from the online community.

Complying with the CAN-SPAM Act

As long as you’re not trying to abuse email usage, complying with the CAN-SPAM act isn’t all that difficult. In fact, it’s possible the vast majority of you are complying already and don’t even realize it.

What are the basic rules for following the CAN-SPAM act?

1. Refrain From Buying Email Lists

Although email lists are not as prominent as they once were, people often debate buying them to grow their marketing. Unfortunately, it also means you may be buying a list of addresses of people who may not be interested in your product or service.

A lot of mailing lists are created by scraping a website for contact information. It doesn’t matter if the individual is open to solicitation or not. And this is what causes the problem for a lot of people. It’s a quick way to give your brand a reputation as a “spammer.”

It’s always best to create an email list from subscribers at your website. These people are already interested in your content, which means the possibility of interaction is higher and there is greater potential for making money from marketing. In fact, there are a number of ideas that will increase email response rate without buying email lists.

2. Avoid False Identity Information

Cloaking or hiding your message meta data is a poor practice. When you provide false or misleading information regarding your messages, it creates an instance of mistrust. It may also cause filter systems and organizations to flag your email as spam.

Data such as “From” and “To” are elements you need to pay attention to. For example, I never trust or open an email where the “From” line is my own address…unless I sent it to myself on purpose. This is seen as a extremely poor practice to try and circumvent spam filters.

3. Keep Subject Lines Truthful

Use the subject line as it was intended; as a way to inform the recipient what the message is about. Being deceptive in the subject line is a good way to annoy recipients as well as ensure the message is caught in a spam trap.

The subject should be an ultra brief topic of what the email regards. Don’t use it as a way to bait people into opening the message. This will hurt your chances of engaging the reader and forming a bond, which will impact the success of an email marketing campaign.

4. Disclose if the Message is an Ad

If people expect a message to be an ad, they are more likely to treat it as such. This also means they might interact with it on a consumer level. Although the laws are not prohibitive when it comes to identifying the message as an ad, it’s still a good practice.

The best way to comply with CAN-SPAM and reduce annoying your recipients is by clearly defining the message as an ad. I’ve seen many emails full of engaging information that clearly stated it was an advertisement. Many times, I found myself clicking on their links to learn more – after a bit of research to make sure the company is legitimate, that is.

5. Provide Contact Information

Displaying your business’ physical address is a good way to reduce looking spammy. This gives everyone a clear view of how they can contact you for any reason. You’ll see many of the most effective email marketing campaigns include address information as well as a direct contact link.

This provides a sense of legitimacy in the message. It’s information the reader can use to verify if the information is legitimate or not. It also makes you seem more approachable and not some automated bot with a mailing list.

6. Allow Recipients to “Opt-Out”

One of the most important facets of email marketing is making sure recipients can opt-out of future messages. Not everyone is receptive to email marketing, and some may simply change their mind about your content.

When providing an opt-out link, make sure it’s honored. If someone leaves your mailing list and he or she still receives email from you, the person may file a complaint against your domain with spam filtering agencies. The end result is a blacklisted domain.

Plus, it’s incredibly rude to not adhere to opting out. It has potential to damage your online reputation.

7. Pay Close Attention to Domain Email

Keep an eye on what messages are sent form your domain. You may be practicing good etiquette for email, but that doesn’t mean your staff is. You want to make sure everyone using your domain to send messages is doing so according to the CAN-SPAM act.

Users are not the only ones who can take advantage of your domain, either. Some malware is capable of using your mailing servers to spam others. Make sure your firewalls for email and anti-viral applications are current and active. The last thing you want is your domain being flagged by Spamhaus because one computer on your network is infected with spamming malware.

One of the best ways to avoid many problems is making sure you have adequate cyber security on your website. Otherwise, you could open the door to several ways which poor security measures can hurt your success.

Use Email Responsibly

Email is one of the most effective tools for marketing. It’s also cause for one of the greatest nuisances online. By being mindful of the above rules, you can keep your email accounts from being blacklisted by others. You can be successful while following true to the CAN-SPAM act as long as you’re not trying to game the system.

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How to Setup Email User and Account Filtering https://www.greengeeks.com/tutorials/how-to-setup-email-user-and-account-filtering/ https://www.greengeeks.com/tutorials/how-to-setup-email-user-and-account-filtering/#comments Sat, 15 Jul 2017 16:15:42 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13627 Email filtering is a feature that can remove certain messages from the server depending on the content. For instance, you can have all email containing […]

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Email filtering is a feature that can remove certain messages from the server depending on the content. For instance, you can have all email containing the phrase “buy now” from showing up in your inbox. These filters are usable for words, symbols or lines of text.

If you use email marketing platforms, setting up filters can help restrict replies and other elements from those recipients.

In this tutorial, you’ll learn how to enable email user filtering and what you can do to protect yourself and other users. It’s a simple process in cPanel that works effectively against common terms used in spam.

Enabling Email Account Filtering

This feature is for email accounts you have created for your domain. It’s a method of filtering for specific addresses and does not globally affect the domain.

From the cPanel dashboard, go to the Email area and click, “Email Filters.”

Email Filters

Find the account you want to filter, and click, “Manage Filters.” For this tutorial, I am going to edit the list for the “Sales” account.

Email Account

Click the button to “Create a New Filter.”

Create Filter

In this next screen, you will set your attributes of this new particular filter. You’ll need to edit:

  • Filter Name
    This needs to be a unique name for the filter. For example, you can create a filter named “Bad Language” and filter out profanity.
  • Rules
    The rules of the filter include elements such as from, to, body and other email components. So if you wanted to filter out bad words, you would set it to “Body” and “Contains” and then place the word to scan for.
  • Actions
    This is the action the filtering system takes if the rules are broken. For this example, I am setting it to “Discard Message.” However, there are other options available depending on your objective for the filter such as redirecting to a different email account.

Once you have your filter ready, click “Create.”

Filter Create

NOTE: If you want to add more rules and components to the filter, you can add or remove them with the “+” and “-” buttons on the right. In this example, I could enter an entire list of bad language for the Sales email account and delete the message if any of the words are present.

Add Or Remove

Fighting Against Spam

Using user account email filters is an effective way to fight against spam. However, it can also be a good way to redirect messages to correct individuals should someone’s name be detected in the message. There is a lot of different circumstances when this feature is an ideal tool. Explore what you can do with a filter and streamline your messaging system.

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How to Enable Email Authentication https://www.greengeeks.com/tutorials/how-to-enable-email-authentication/ https://www.greengeeks.com/tutorials/how-to-enable-email-authentication/#comments Sat, 15 Jul 2017 14:11:31 +0000 http://www.greengeeks.com/tutorials/?post_type=ht_kb&p=13621 Email authentication makes it more difficult for spammers to “spoof” (make an email appear that it came from your domain) email addresses on your domain. […]

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Email authentication makes it more difficult for spammers to “spoof” (make an email appear that it came from your domain) email addresses on your domain. It can also validate email sent from your domain, greatly reducing deliverability issues.

In this tutorial, we’ll show you how to enable email authentication In cPanel, both through email settings (DKIM and SPF) and through DNS settings (DMARC).

Enabling DKIM and SPF Email Authentication

The two most-used tools for email authentication are SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records.

  • An SPF record contains information about which IP addresses are authorized to send mail from your domain. So when you send a message, the receiving server compares the IP address information in the message with the IP address information in your publicly available SPF record. If they are a match, the email is delivered.
  • When a DKIM record is added to the DNS zone for a domain, a code is added to the DNS zone and the headers of outgoing messages. The receiving servers compare the code in the headers with the information in DNS zone. If they are a match, the email is delivered.

The methods are similar, with the receiving server checking DNS records to authenticate messages, but SPF uses path-based authentication (your server’s IP address) while DKIM uses identity-based authentication (the unique code in your message headers).

If it sounds complicated, the good news is the records can be created and published automatically for your cPanel-managed email accounts. The cPanel “Email Deliverability” section is where DKIM and SPF records are created or managed, and where the status of PTR (Reverse DNS) records is displayed.

How to Authenticate All of Your Email in a Few Easy Steps

To access the email deliverability tools, log into GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

GreenGeeks dashboard click to log in to cPanel

In the “EMAIL” section, click the “Email Deliverability” link or icon.

cPanel select EMAIL deliverability section

If the “Problems Exist” warning is shown, click the “REPAIR” or “MANAGE” buttons. “REPAIR” takes you through the settings step by step, “MANAGE” is all of the controls on one page, used for manual configuration or copying values to your DNZ zone file.

For the purposes of this tutorial, we will use the “REPAIR” button.

Note that the “REPAIR” button may not be available if your DNS does not point to the cPanel server.

cPanel email deliverability step 1

If you’ve never set up any email authentication, the first thing you will see after clicking the “REPAIR” button is “A DKIM key for ‘ggexample.com’ does not exist on the local server.”

Click the “GENERATE LOCAL DKIM KEY” button.

cPanel email deliverability step 2

The “Suggested ‘SPF’ (TXT) Record” and “Suggested ‘DKIM’ (TXT) Record” fields will be pre-populated with the system’s recommendations (if there are no existing records, the recommendations can’t be edited, they can only be accepted).

Click the “REPAIR” button to add the records to the DNS zone of the domain.

cPanel email deliverability step 3

When you go back to the main Email Deliverability page, you should see a “Valid” status (it may take a minute or two for the records to be checked).

cPanel email deliverability step 4

Configuring DMARC Authentication

If you want to take your email authentication even further than DKIM and SPF, you can use cPanel to set up DMARC authentication. Unlike DKIM and SPF, DMARC is not configured in the Email Authentication section. It is set up in the DNS section, using a TXT entry.

In the “DOMAINS” section of cPanel, click the “Zone Editor” link or icon.

cPanel select section DOMAINS Zone Editor

Click the “Manage” link for the domain that you want to configure DMARC authentication for.

cPanel DNS configure DMARC step 1

Click the little down arrow on the right side of the “Add Record” button and select “Add TXT Record.”

cPanel DNS configure DMARC step 2

  • In the “Name” field, enter _dmarc (when your cursor leaves the text box cPanel will automatically add the domain name).
  • TTL should be set to 14400 (it will likely default to that value).
  • Type should be TXT (it should default to that value since that’s what we selected from the dropdown).
  • In the “Record” field, enter the DMARC configuration line (see below).
  • Click the “Add Record” button.

cPanel DNS configure DMARC step 3

DMARC settings can be complicated. It is not really a one-size-fits-all kind of configuration, so we can’t tell you exactly what to use in the “Record” section of the TXT entry as a DMARC configuration line.

You can go to the overview page at dmarc.org and scroll down to the “Anatomy of a DMARC resource record in the DNS” section for an example and the breakdown of the record elements. Also, check out their resources section for links to tutorials and validators.

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