The first table covers the reseller account itself. The second table lists features and resources for the individual cPanel accounts set up within the reseller account.

Reseller Accounts

Reseller cPanel accounts

The post GreenGeeks Reseller Hosting Features and Pricing appeared first on GreenGeeks Support.

You will receive a warning message:

The message is a notice that you have logged in as the root owner (reseller) and not as the cPanel owner.

This can be a problem when:

You are attempting to use phpMyAdmin in your client’s cPanel
cPanel restricts access to phpMyAdmin to the actual cPanel user, preventing the root user or reseller from accessing the tool. To gain access, log directly into the client’s cPanel with the client cPanel username and password.

A cPanel user has the same password as the root owner or reseller
If a cPanel user on a reseller account receives the message “You are logged in with the reseller or root password,” it means the client’s password is the same as the root owner or reseller’s password. If this happens, change the reseller WHM password.

The post cPanel Message “You are logged in with the reseller or root password” appeared first on GreenGeeks Support.

Note that making these changes affects future account setups. Pre-existing accounts will retain the nameservers they were given when they were created unless modified.

Registering Private Nameservers

To be used as a nameserver, a domain must first be registered as a nameserver at the registrar, in addition to having an A record for each nameserver within the GreenGeeks DNS zone pointed to the same IP address.

If you registered the domain through GreenGeeks, here is the procedure to register the nameservers.

If you did not register the domain through GreenGeeks, log in to your domain registrar’s control panel and look for an advanced DNS setting called “Register DNS,” “private nameservers,” “personal nameservers,” etc. If you can’t find the setting, contact the registrar and let them know that you would like to set up private nameservers.

Setting the Default Nameservers in WHM

After your domain has been registered as a nameserver, and the A records created within the GreenGeeks DNS Zone,  log in to GreenGeeks and go to WHM by clicking the “WHM Login” button in the “Quick Server Login” section.

In the left navigation menu, click “Basic WebHost Manager® Setup.”

• Select “Explicitly Set the Nameservers.”
• Enter the custom nameservers for your domain.
• Click the “Save Changes” button.

All newly added domains, or accounts, will now default to the new nameservers you’ve just set.

Updating Existing Domains

It’s important to remember that making these changes only affects future domains setups. Pre-existing domains will retain the nameservers they were given when they were created.

To modify existing domains, use the DNS Zone Manager in WHM to open the DNS Zone for that domain and modify the SOA & NS records to reflect the new nameservers.  Mismatched SOA & NS records may cause DNS resolution errors.

Contact the GreenGeeks Technical Support team if you need assistance updating existing SOA or NS records for your domains.

The post How to Set Default Nameservers in WHM appeared first on GreenGeeks Support.

This article will show you how to split an Addon domain to its own cPanel account. Splitting an Addon domain to its own cPanel account is useful for, among others, Ecosite customers who have upgraded to a reseller or VPS web hosting account.

Download the existing content to your computer

Smaller sites can be archived using the cPanel File Manager.

For larger websites, use an FTP client to download the Addon domain directory (located in the /public_html directory) to your local computer.

Download email directories

If you have email accounts on your Addon domain, go up one level from /public_html to / (your home directory) and download the “etc” and “email” directories.

If you don’t have any email accounts on your Addon domain that you need to copy,  you can skip this step.

MySQL Databases

In addition to the files, most websites depend on a backend MySQL database that contains most of the content for the site, along with any configuration settings.

To do a complete migration, it’s necessary to copy over the existing MySQL DB to the destination account.

How to export databases using phpMyAdmin

Method 1: Access phpMyAdmin from GreenGeeks Dashboard

After logging into the GreenGeeks Dashboard, click on the Manage button next to the hosting account, either on the GreenGeeks Dashboard home page, or the Hosting management tab.

On the Hosting Account Management page in the Dashboard, select the Database drop-down menu, and click on the phpMyAdmin link.

Method 2: Access phpMyAdmin from cPanel

Log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

In the “DATABASES” section, click the “phpMyAdmin” link or icon.

phpMyAdmin Export MySQL Database

Inside of PHPMyAdmin, select the database you would like to export and click the “Export” tab at the top of the page.

Click the “Go” button to download a .SQL dump of database to your local computer.

Large MySQL databases dumps should be exported using the CLI mysqldump tool as this is more reliable for large files.

Remove the Addon domain

Instructions for removing Addon domains

Create the new cPanel Account

Instructions for creating a new cPanel account.

Upload the website files, mail, and etc folder

Upload the copy of your website files that you downloaded to your computer to the new /pubic_html folder.

If there are email accounts to be copied, upload the mail and etc folders to / (your home directory).

phpMyAdmin Import MySQL Database

Before you can import a copy of your website database (if you have one) into the new account, you first have to create a new, empty database in the new account (here are instructions for creating a new database in cPanel).

Once you’ve created the new empty database, go to the “DATABASES” section of cPanel and click the “phpMyAdmin” link or icon.

In phpMyAdmin, select the new empty database and click the “Import” tab.

Click the “Choose File” button, select the downloaded copy of the database on your computer.

Click the “Go” button to import the database.

Large MySQL databases dumps should be imported using the CLI mysql client as this is more reliable for large files.

Update configuration files

For websites that depend on a MySQL database, in addition to the MySQL database there are configuration file(s) that will need to be updated to reflect the new MySQL database details and other changed variables such as the file paths.

The exact configuration file(s) to be updated depends on the type of  Website; for WordPress sites the wp-config.php is the file to be updated with new database information.

Once the MySQL database information is updated in the configuration file, you’re all set and the website migration is complete.

Migration Assistance

The GreenGeeks Technical Support team is unable to assist with the customer migrations beyond basic troubleshooting.

If you need assistance with a website migration, GreenGeeks offers a migration service and we can complete the whole process for you, for a nominal fee.

Refer to the related Support Article for information about the GreenGeeks Migration Policy.

The post How Do I Split an Addon Domain Into Its Own cPanel Account? appeared first on GreenGeeks Support.

1. Install Clientexec
2. Add your GreenGeeks server to Clientexec
3. Create Hosting products within Clientexec
4. Add your eNom domain reseller account to Clientexec

Please visit the Clientexec documentation for detailed instructions on the software.

The post How Do I Get Started With My Free Clientexec License? appeared first on GreenGeeks Support.

This article will provide the basics to get you started. There are many available options and covering them all is beyond the scope of the article. We suggest consulting the Clientexec documentation for more detailed information.

To get your eNom account started, please open a ticket in GreenGeeks with the subject “eNom Reseller Request.”

Once your eNom account has been created and you have a username and password, log in to Clientexec and go to “Settings,” “Plugins” and click “Registrars.”

On the “Registrars Plugins” page, select eNom from the drop-down, enter your eNom username and password and click the “Update Settings” button.

Go to “Settings,” “Products” and click “Products.”

Click the red button under “Domain Services (Domain)” to create your first Product. (To add a domain Product after you have existing products, you will click the “Domain Services (Domain)” link, then click “Add New Product.”)

Complete the Domain Service information

TLD – the extension of the domain you wish to offer.
Signup Order – this will come into play when you have more than one TLD set up, then you’ll use it to determine in which order the TLDs are presented.
Welcome Email – choose the type of email that will be sent to the customer.
Checkboxes – you will want to check the boxes for “Show in signup form?” and “Send welcome email?” We do not recommend checking “Automatically Activate Package?” since you should check your initial domain registrations for fraud before processing them.

Click the “Save Changes” button.

When the Domain Service is added, three new tabs will become visible: “Pricing,” “Addons,” and “Advanced & Plugin Settings.”

Pricing

On the “Pricing” tab, click the “Add Period” button.

In the “TLD Setup Window” enter the prices for new domain registration (“Price”), transfer in (“Transfer”) and “Renew” for each period. Available Periods are One Time and 1 Year to 10 Years. Entering pricing for each period allows you to discount longer registration periods if you choose to do so.

Click the “Submit” button to save the pricing, and repeat for each registration period you wish to offer.

Click the “Advanced & Plugin Settings” tab.

Select “eNom” from the “Registrar Plugin” drop-down.

That’s it. You’ve added eNom to Clientexec. Now you can add a “Domain Service” for each TLD you’d like to offer your customers.

The post How Do I Use My eNom Reseller Account With Clientexec? appeared first on GreenGeeks Support.

This article will provide the basics to get you started. There are many available options and covering them all is beyond the scope of the article. We suggest consulting the Clientexec documentation for more detailed information.

Click the “Settings” link in the navigation, then under “Products,” click the “Products” link.

Click the red button under “Shared Web Hosting” to create your first Product. (To add a Product after you have existing products, you will click the “Shared Web Hosting (Hosting)” link, then click “Add New Product.”)

Complete the package information

Product Name – the name of the package you are creating.
Signup Order – this will come into play when you have more than one package set up, then you’ll use it to determine which order the packages are presented in.
Welcome Email – choose the type of email that will be sent to the customer.
Description – the description of the plan. This is where you might include plan details such as quotas.
Checkboxes – you will want to check the boxes for “Show in signup form?” and “Send welcome email?” We do not recommend checking “Automatically Activate Package?” since you should check your initial sign-ups for fraud before activating them.

When you click the “Save Changes” button the package will be added, you will be shown the direct link URL to get to the package, and new tabs will be available for the Product.

Two things you have to do for any Package are set the pricing and connect the Product to a server.

Pricing

Select the number of pricing options you would like to make available. There are several options, but at the least, you should set prices for the “Monthly,” “Quarterly,” and “Annually” options.

Advanced & Plugin Settings

To connect the account to your server, select a server that you have set up from the drop-down.

If you haven’t yet connected a server to Clientexec, here are the instructions for doing so.

Enter the name of the package you have created in WHM. The naming convention is your reseller username underscore package name. Click the “Save Changes” button.

The package is now set up, and you can see it in your package list.

The post How Do I Create Products in Clientexec? appeared first on GreenGeeks Support.

This article will provide the basics to get you started. There are many available options and covering them all is beyond the scope of the article. We suggest consulting the Clientexec documentation for more detailed information.

Log in to Clientexec, click the “Settings” link in the navigation, then under “Products,” click the “Servers” link.

Click the “server1 (Default)” link.

On the “Edit Server” page,  complete the “Hostname,” “Shared IP,” and “Plugin” fields. The Hostname and Shared IP can be found in your “Reseller Account Information” email. The plugin must be set to “CPanel” for Clientexec to communicate with your server.

If you have private name servers, enter them in the “Name Servers” fields. Information on setting up name servers can be found in this Knowledge Base article.

If you don’t have private name servers set up, use the name server information from the “DNS Domain Name Server Information” section of your “Reseller Account Information” email.

In order to connect Clientexec to your reseller account, you need a WHM access key.

Log in to WHM and in the “Clusters” section of the navigation, click the “Remote Access Key” link.

Copy the key to your clipboard.

In the “Plugin Options” section of the “Edit Server” page in Clientexec, enter the hash you copied from WHM into the “Access Hash” field. “Username” is your WHM user name.

Click the “Save Changes” button, and you’re all set.

The post How Do I Add My cPanel Server to Clientexec? appeared first on GreenGeeks Support.

The first step is to request the Clientexec License. Contact a member of our Support Staff by opening a ticket in GreenGeeks, let us know that you’d like to activate your Clientexec license and which domain name you would like to use it on.

Installing Clientexec

When you receive our response to your support ticket confirming that Clientexec has been provisioned, you can install the program.

Log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

Scroll down to the “SOFTACULOUS APPS INSTALLER” section and click the “E-Commerce” icon or link (you may have to scroll side to side to get to the link).

Enter “Clientexec” in the search field and click the link that appears under “E-Commerce.”

Click the “Install Now” button.

Complete the configuration for the installation.

• Choose Protocol – if you have installed an SSL certificate and configured your site to use HTTPS, choose that from the drop-down. Otherwise, choose HTTP.
• Choose Domain – the domain where you want to install Clientexec.
• In Directory – if you wish to install Clientexec in a directory such as “admin” or “billing,” enter the directory name here. The directory should not already exist. If it does, delete it before running the Clientexec installation.
• Company Name – the name that will be used throughout the Clientexec installation.
• Admin Email – the email used to log in to Clientexec.
• Admin Password – the password used to log in to Clientexec.
• Click the “Install” button (or click the “Advanced Options” link, see below)

Advanced Options:

• Database Name – limited to seven characters.
• Disable Update Notifications Emails – controls whether you receive email notifications of available updates to the software.
• Auto Upgrade – controls whether the software is automatically upgraded when updates are available.
• Backup Location – Softaculous can back up the Clientexec installation inside your reseller account, this controls where those backups are stored.
• Automated backups – if you choose to make automated backups, the files will be added to a location in your account, so be aware that this option can significantly increase your disc space usage.
• Backup Rotation – controls how many different versions of the backup files can be retained.
• Click the “Install” button.

If everything goes according to plan after you click the “Install” button, you will see a “Congratulations, the software was installed successfully” message. Click the “Administrative URL” link in that message and log in using the Admin Email and Admin Password you specified in the setup and click the “Sign In” button.

You should now be logged in successfully.

There will be a couple of other configuration requirements once you’ve logged in, “Create Products,” and “Configure Payment Plugin.”

Here is an article that will help you create products.

Configuring a payment plugin can be an involved process, so we refer you to the Clientexec tutorials for further information.

The post How Do I Install Clientexec? appeared first on GreenGeeks Support.

We also have “getting started” articles that will take you through the process of creating hosting packages and user accounts step by step:
Reseller Account Set up, Step 1: Creating Packages
Reseller Account Set up, Step 2: Creating Accounts

Note that some features in the official WHM documentation may not be available as they are only available to GreenGeeks administrators.

The post Official Web Host Manager (WHM) Documentation appeared first on GreenGeeks Support.