You can also create FTP users that have restricted access to only the directories you specify, so you can give an FTP user access to one part of a site, but not others.

In this tutorial, I’ll show you how to set up FTP accounts in cPanel.

Creating a New FTP User Account in cPanel

Log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

In the “FILES” section, click the “FTP Accounts” link or icon.

Enter the FTP username for the account in the “Log In” field.

Enter the FTP password in both the “Password” and “Password (again)” fields.

Note that the system will analyze your password or passphrase and reject it with a password strength error if it is too short or not sufficiently complex.

The “Directory” field is automatically populated with public_html/domain.tld/ftpuser (ftpuser is the username that you entered in the “Log in” field and domain.tld is the cPanel account domain).

The user you are creating will not have access to any directories above what is set in the “Directory” field. So you have to change the default entry if you want the new user to have access to your root directory.

In this example, the root directory of the site is “ggexample.com/“. Yours will be different depending on your GreenGeeks account information.

If, however, you intend to create a user that has restricted access to only a specific directory, replace /ftpuser in the “Directory” path with the name of the directory you wish to allow the user to access.

The subdirectory does not have to exist, cPanel will create it for you when the FTP user is created.

Setting a quota for the user will prevent them from uploading files once the quota is reached. To prevent that problem, leave the “Quota” set to “Unlimited.”

Click the “Create FTP Account” button.

When the user is created, you will see an “Account Created” success notice.

Logging in to an FTP User Account

Once the FTP account is set up, scroll down to the “FTP Accounts” section of the page and click the “Configure FTP Client” link.

The manual FTP settings and downloadable configuration files for popular FTP programs such as FileZilla and CoreFTP will be shown.

Download the files for your program of choice and use them to configure the tool.

The post Getting Started: Setting Up FTP Accounts in cPanel appeared first on GreenGeeks Support.

If you want to get started by building a simple website using SitePad, then follow these simple steps and you will have it installed in no time at all.

This article assumes that you have your domain name transferred to your GreenGeeks account and that you are ready to install SitePad.

Sign in to GreenGeeks. Once inside the AM, you will see a green “CPANEL” button. Click on that to move to the cPanel portion of your hosting account.

Once you are inside cPanel, scroll all the way down to “Software” and click on SitePad Website Builder.

You will be taken to the admin area of the tool.

From here you can select a theme using the search area or by clicking on the category buttons.

You can select from any of the available themes. Once you do install the theme, you will be presented with an easy to use drag and drop interface to build your site.

There is also an assistant that is there to help you through the process. It automatically pops up in the top right section of your screen.

That’s it! SitePad is installed and you are on your way.

Other Resources

• Getting Started With SitePad: A Full Guide
• SitePad Documentation

The post Getting Started: Building Your Website with SitePad appeared first on GreenGeeks Support.

SSL certificates not only offer protection to visitors, but search engines like Google also put more emphasis on sites secured with SSL(https://).

GreenGeeks automatically manages the SSL certificates for your domains, so adding SSL certificates is easy!

DNS Requirements: Domain Control Validation(DCV)

GreenGeeks automatically issues Lets Encrypt SSL certificates for all domains using DNS-based Domain Control Validation(DCV), which involves verifying that the requester of the SSL certificate has control over the domain.    

DCV uses DNS or HTTP verification and works for domains pointed to the GreenGeeks Anycast Nameservers or those using 3rd party nameservers with A records, including Cloudflare. 

Adding a new SSL Certificate

Whenever a new domain is added, the backend server will attempt to complete DCV for that domain to issue an SSL certificate. This process usually takes no more than 5-10 minutes. 

Run AutoSSL Check

The first DCV check happens automatically a few minutes after a domain is added, but it’s also possible to run an AutoSSL DCV check on-demand at any time. 

GreenGeeks Dashboard

• Click the Manage button next to your hosting account.
  
  
• From the Hosting Management view, open the Security drop-down menu and select the SSL Manager.
• On the SSL Manager page, click “Run AutoSSL Check” to run an AutoSSL check for all domains on that hosting account.

cPanel

•  Login to cPanel.
  • Click the cPanel icon in your GreenGeeks Dashboard.
• Within cPanel, Scroll down to the “Security” section.
• Click on the “SSL/TLS Status” icon.
• Click the “Run AutoSSL” button.
• AutoSSL will begin requesting, verifying, and installing the SSL certificate. You can monitor the progress on the same page.
• Once the AutoSSL process is complete, you will receive a confirmation message indicating whether the SSL certificate installation was successful.

Post Installation

After installation, you should verify that the SSL certificate is working correctly; try to access your website via HTTPS (e.g., https://www.yourdomain.com) and check for the padlock icon in the browser’s address bar.   

For WordPress-based websites, GreenGeeks recommends updating the URLs directly within the MySQL DB to include HTTPS to avoid the additional performance overhead of using a plugin to do this, like Really Simple SSL.

DNS Not Pointed / Installation Fails

If GreenGeeks cannot complete DCV checks for a domain, such as when the DNS isn’t pointing to GreenGeeks, we won’t be able to issue the SSL certificate.

If you manage your DNS, check out this article about DNS updates that may be necessary to use Let’s Encrypt.

GreenGeeks will continue to re-try the DCV daily until we can issue the SSL certificate or the domains excluded from AutoSSL.

Exclude Domain from AutoSSL Coverage

You can exclude a specific (sub)domain from the AutoSSL DCV check by disabling AutoSSL coverage on that (sub)domain.

To exclude a domain, use the toggle within the SSL Manager in your GreenGeeks Dashboard, or access the SSL/TLS Status icon directly in cPanel.

GreenGeeks will not manage the SSL for excluded domains. If you wish to use SSL on an AutoSSL-excluded domain, the certificate will need to be installed manually.

The post Getting Started: Adding Let’s Encrypt SSL to Your GreenGeeks Account appeared first on GreenGeeks Support.

Method 1: Creating Email Autoresponders in AM

Log in to GreenGeeks and enter the account management section by clicking on the “Manage” button.

Click on the Email tab and select the Autoresponders option.

Enter the email address, from, subject, and body fields.

At the bottom, you need to select a time interval when the autoresponder will be active.

Enter the start date & time and the end date & time. You can also choose the time delay value, which is the time period before the autoresponder sends an additional email to the same address.

Finally, click on the “Create” button to activate the autoresponder.

Method 2: Creating Email Autoresponders in cPanel

Log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

In the “Email” section, click the “Autoresponders” link or icon.

Click the “Add Autoresponder” button.

On the next screen, you will set up all of the configuration data for the autoresponder.

Character Set – for the character encoding of the message. Unless you have a specific reason to change it, leave the default setting of utf-8.

Interval – set the number of hours between responses, to minimize the possibility of sending multiple autoresponses to the same email address.

Email and Domain are where you enter the email address that will send autoresponses to any incoming messages.

From – the username to appear in the response.

Subject – the subject to appear in the response.

Check This message contains HTML if you intend to use any markup in the body of the email.

Body – the email message. There are a few variables you can use in your autoresponse: %subject%, %from%, and %email%.

Start – when to start sending autoresponses. Select “Immediately,” or chose a date and time by selecting “Custom.”

Stop – when to stop sending autoresponses. Select “Never,” or chose a date and time by selecting “Custom.”

Click the “Create/Modify” button.

Once the button is clicked, the autoresponder becomes live.

Deleting an Autoresponder

If you ever need to delete an autoresponder, go back and click the “Delete” link.

The post Getting Started: Creating Email Autoresponders appeared first on GreenGeeks Support.

You can set up email forwarding in two different ways.

Important Note: GreenGeeks does not support outside forwarding (i.e. forwarding emails to places like Gmail, Yahoo, AOL, etc.)

Setting up Email Forwarding

Method 1: Using the Account Manager

Log in to GreenGeeks and once you are inside your dashboard, click on the “Manage” button.

On the page that comes up, click on the “Email” tab. In the dropdown, select “Forwarders.”

This brings up the page where you can enter the emails you want to be forwarded as well as the email you want to receive the forwards. Fill in this info and click the “Create” button when you are finished.

That’s it! You can repeat this process and create another email forward if you need.

Method 2: Using cPanel

Log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

In the “Email” section, click the “Forwarders” link or icon.

Click the “Add Forwarder” button.

Enter the address you want to forward and choose its domain from the drop-down. For this tutorial, I am forwarding “sales” to a Gmail address.

In the “Destination” section, leave the radio button selected for “Forward to Email Address.” Enter the address where you want to receive messages.

Click the “Add Forwarder” button.

Now your email address will forward all incoming messages to the address you have set. From here, you can either click the “Go Back” link, go directly to cPanel, or close the browser window if you choose.

One Drawback of Email Forwarding

One thing to bear in mind is that some large ISPs treat forwarded spam as if the forwarding account is the originator of the spam. If enough spam is forwarded, they will block the forwarding domain’s IP address.

To avoid that kind of problem, you may want to explore alternatives to forwarding wherever possible.

The post Getting Started: Setting Up Email Forwarding appeared first on GreenGeeks Support.

This article assumes that you have your domain name transferred to your GreenGeeks account and that you are ready to install WordPress

Sign in to GreenGeeks. Once inside, you will see a green “CPANEL” button. Click on that to move to the cPanel portion of your hosting account.

Once you are inside the cPanel scroll all the way down to “Softaculous Apps Installer” and click on WordPress.

You will be taken to the one-click installer Softaculous offers for WordPress installations. Click on the “Install Now” button to start the installation.

From here, Softaculous allows you to choose the version of WordPress you want installed, the installation URL, and other site name and site description settings.

Fill out the rest of the settings to match how you want your site to be configured. When you are ready, click on the “Install” button at the bottom of the page.

Note: You can have all the details of the installation sent to an email if you fill out the “Email installation details to” field.

That’s it! The installation should only take a few seconds. You can watch the install as it goes.

If you have any issues please Contact Support and we will be happy to assist you.

Other Helpful Resources

How to Install WordPress Using Softaculous: A Detailed Guide

The post Getting Started: Using Softaculous to Install WordPress appeared first on GreenGeeks Support.

Resetting a Lost GreenGeeks Account Password

If you need to reset a GreenGeeks account password, the process is fairly simple.

First, go to the GreenGeeks log-in page.

Password Reset Request Form

Click the “Forgot Password?” link under the login button.

Enter the email address used for your GreenGeeks account.

Click the “RESET PASSWORD” button.

You will see a confirmation message that the Request is Received and that an email will be sent within a few minutes.

Note that simply seeing the confirmation message does not mean that this email is associated with a GreenGeeks profile. If no GreenGeeks profile is found associated with that email, no reset request will be sent.

Password Reset Request Email

After you’ve allowed a few moments, you will find an email from GreenGeeks, “Password Reset Request“, containing the link to the Password Reset form.

Click the link in the email, and you’ll be taken to the password input page.
Note that the link expires after two hours.

After clicking on the reset password link, you’ll be taken directly to the password reset page.

Enter your new password in both password fields.

Password requirements:  The new password must be at least 8 characters but GreenGeeks recommends 16 character passphrases.

Most special characters are allowed(except for ‘ and “), including !@#$%^&*()_+<>?,.

For more information on passphrases, refer to the Support Article.

Once you have entered the new password twice, click the “Reset Password” button.

You’ll be redirected back to the main page, with an indication that the Password was successfully updated.

You can now log into your GreenGeeks Dashboard using the password that was just set.

Changing Your Existing GreenGeeks Password

Log in to GreenGeeks.

Click on the Profile link at the top-right, and select My Profile from the drop-down menu.

On the Profile page, select the Security tab to change your password, or enable 2FA.

On the Account Security page, locate the Change Password section.

Enter your current password in the first field, and the new password in the next two fields.

Password requirements:  The new password must be at least 8 characters but GreenGeeks recommends 16 character passphrases.

Most special characters are allowed(except for ‘ and “), including !@#$%^&*()_+<>?,.

For more information on passphrases, refer to the Support Article.

After you have entered the Current Password and both entries for the New Password, click the Change Password button to finalize the process.

If the process was successful, you’ll see a Password Updated notification at the top-right.

If the Current password is invalid, or the New Passwords do not match, you’ll receive an error message indicating the issue.

What if You Don’t Remember the Email Address Used on Your GreenGeeks Account?

If you don’t remember the address you used when opening your GreenGeeks account, try searching your email for an Invoice from GreenGeeks, as Invoices are only sent to the Primary Account Owner’s email address.

If you can’t find the account email, please contact the GreenGeeks Billing Team for further assistance.

The post Getting Started: How to Reset Your GreenGeeks Account Password appeared first on GreenGeeks Support.

If your street address, telephone number, or email address should change, please update your account contact information.

Updating Account Contact Information at GreenGeeks

Log in to GreenGeeks.

Using the drop-down arrow on the top right of your screen, click the “My Profile” link from the available options.

Click the “Edit Profile” button under your contact details.

After inputting the changes, click the “Save Changes” button and you’re done.

NOTE: In order to change the primary email address or name on the account, you’ll have to open a support ticket. This is to provide security regarding the information of your account.

We recommend using a contact email address that is not associated with your domain name so we will still be able to contact you if there is a problem with your domain name.

The post Getting Started: Updating Your GreenGeeks Account Contact Information appeared first on GreenGeeks Support.

Make sure to check your payment details before your account is scheduled to renew.

Updating Payment Information at GreenGeeks

Log in to GreenGeeks.

Click your account ID section in the upper right corner.

Click the “My Profile” link in the drop-down.

On the “Profile Info” tab (you should land there by default), click the “Update Payment Method” button.

Enter the new card number, expiration date, and CVV2.

Click the “Add Credit Card” button.

GreenGeeks accepts major credit cards such as Visa, Mastercard, and American Express.

The post Getting Started: Updating Your GreenGeeks Payment Information appeared first on GreenGeeks Support.

If you are a new user and you are signing up for a GreenGeeks Web Hosting Plan, then you get the introductory price of the hosting cycle you selected. For example, here are your initial options:

• Monthly
• Yearly
• 2-Years
• 3-Years

If you sign up for a 3-year term, then you get that rate for 3 years. After that, you will be billed the regular rate for the service. The same applies to the 2-year plan.

Note: You have the option of signing up for monthly plans right away at the full rate.

If you are a current user, and you would like to shorten or extend the life of your hosting cycle, then you can do so at any time by Contacting GreenGeeks Support and talking to someone.

Note: If you are terminating a previous plan and extending to another longer hosting cycle, only prorated credit will be applied to the new plan.

If you want to change your hosting cycle plan and you are a new customer, then you have that option within a 30-day window and still get the full initial pricing for the new cycle.

If you want to jump between hosting account types, i.e. from a WordPress Hosting Account to a VPS Hosting Account, and want to see if you can retain initial cycle pricing, please Contact Support to see if you are eligible.

Other Help Resources

• I Want to Cancel My Account, What Are My Options?
• Cancelling Prior to Your Account Renewal Date
• Add On Pricing

Or visit the GreenGeeks Knowledgebase Billing questions section.

The post Getting Started: Changing Length of Hosting Cycle appeared first on GreenGeeks Support.